> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sontairo.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Concierge
> An AI salesperson that lives on your website — or replaces it
Sontairo Concierge is an AI agent that talks to every visitor on your website. It answers from your own site content, handles objections, recommends the right option, and guides people to the next step. Every visitor gets the salesperson your best customers got.
Concierge is a **paid monthly add-on** (\$12.99/month), included at no extra cost on **Ultra** and **Enterprise** plans. See [Plans & Pricing](/billing/plans).
## Two ways to run it
Add one script tag. The concierge appears as a bar at the bottom of every page (or only the pages you choose) and answers in your voice.
No site yet? Every concierge has a hosted page at `sontairo.com/c/`. Share that link — visitors ask, the concierge answers, and your call to action is one tap away.
## Setup
Open **Concierge** in the product switcher and click **New agent**. Give it a name and the URL of your website.
On the **Knowledge** tab, click **Import site**. Concierge reads your sitemap (or follows links from your homepage), keeps the readable text from up to 30 pages, and answers only from that content.
On **Behavior**, write a greeting, the tone you want, anything the agent must or must not say, extra facts (opening hours, delivery areas), and a call to action with its link.
Copy the snippet from **Overview** into your site's ``:
```html theme={null}
```
Choose which pages show it with **Page paths** under Behavior.
## Key security
The key in the snippet is visible to anyone who views your page source, so Concierge does not treat it as a secret. Instead, every request from a browser is bound to your website:
* By default the key only works on the website URL you gave the agent (and its `www`/apex twin) plus the hosted page. A copied snippet on any other domain is refused and renders nothing.
* Add more domains under **Behavior → Allowed websites** (one per line, `*.example.com` for subdomains). A literal `*` opens it to any site — only do that on purpose.
* Every agent has a rolling 24-hour message cap and a per-visitor rate limit, so a leaked key cannot drain your AI allowance.
* **Regenerate key** on the Overview tab issues a new key instantly; every copy of the old snippet stops working.
## What it does for you
* **Answers grounded in your content.** The agent never invents prices, policies, or availability. When your site does not answer a question, it says so — and logs it as a content gap.
* **Leads into BizOps.** When a visitor shares an email in the chat, a contact is created (or updated) in BizOps with the conversation logged as an activity.
* **Insights.** The **Insights** tab shows the questions visitors ask most, the ones your site fails to answer, and a short briefing with concrete fixes to your copy.
* **AI search visibility.** Every concierge publishes an `llms.txt` with your answers, so ChatGPT-style assistants can quote your business accurately.
## Conversations
A conversation covers up to 10 visitor messages and closes after 30 minutes of inactivity. Each reply counts against your account's AI allowance like any other Sontairo AI request.