> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sontairo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating Agents

> Step-by-step guide to building effective AI agents

## System Prompt Best Practices

The system prompt is the most important part of agent configuration. It tells the AI how to behave.

### Be Specific

```
You are a customer support assistant for Acme Corp. You help users
with billing questions, account issues, and product inquiries.
Always be polite and professional. If you don't know the answer,
say so and offer to escalate to a human.
```

### Define Boundaries

```
You can:
- Look up order status using the Shopify connector
- Check customer accounts in HubSpot
- Create support tickets in Zendesk

You cannot:
- Process refunds without human approval
- Access or share customer payment information
- Make promises about delivery dates
```

### Specify Output Format

```
When providing order status, format your response as:
- Order #: [number]
- Status: [status]
- Last Updated: [date]
```

## Auto-Generate

Click the **Generate** button when creating an agent to automatically generate a description and system prompt based on the agent name. You can then customize the generated content.

## Provider Key Selection

Choose the AI model that best fits your agent's needs:

| Use Case          | Recommended Model           |
| ----------------- | --------------------------- |
| General tasks     | Claude Sonnet or GPT-4o     |
| Complex reasoning | Claude Opus or o1           |
| Fast responses    | Claude Haiku or GPT-4o-mini |
| Cost-sensitive    | GPT-4o-mini or Gemini Flash |